Comprehensive Cancer Care Project

Cancer care is complex, with patients facing diverse physical, psychological, and social challenges¹. Evidence shows that supportive care improves quality of life, reduces symptom burden, enhances survival, and delivers system-wide efficiencies².

This project aims to enhance the delivery of supportive care and survivorship within Ramsay Health Shepparton’s Day Oncology Unit by designing and integrating a comprehensive, patient-centred model of care. This model will support patients holistically throughout their cancer journey during and beyond treatment.

The Project objectives include:

• Identify opportunities to unify and strengthen the delivery of supportive and survivorship care
• Inform the design of a seamless, comprehensive model of care that supports patients during and beyond treatment
• Increase documented evidence of supportive care screening within a patient’s central medical record

This project applies a structured redesign methodology ensuring solutions are evidence-based, co-designed, and feasible for lasting impact.

A comprehensive diagnostic phase was completed, encompassing a review of the current service model, process mapping of the patient journey from admission to discharge, staff interviews and an assessment of systems and documentation.

A solutions design workshop held in October 2025 with key stakeholders examining the diagnostic findings and key themes. Three priority solutions were identified and are now progressing through implementation planning.

For more information contact:
Rebecca McAllister – Rebecca.Mcallister@gvhealth.org.au
Monique Beecroft – Monique.Beecroft@gvhealth.org.au

References:
1. Berman R, Davies A, Cooksley T, Gralla R, Carter L, Darlington E, Scotte F & Higham C 2020, ‘Supportive Care: An Indispensable Component of Modern Oncology’, Clinical Oncology, vol. 32, pp. 781-788
2. Balitsky A, Rayner D, Britto J, et al. Patient Reported Outcome Measures in Cancer Care. JAMA Network Open. 2024; 7(8):e2424793. doi:10.1001/jamanetworkopen.2024.24793

Last updated: December 2025